learn from my mistakes 25+ years experience solving problems with computers and computer problems I know how to identify the problem analyze the problem design the solution implement the solution maintain the solution the process tools i use are user centered design iterative occam's rasor design first code second milestones client approval at every step alchemist it director with team network admins - lamp programmers - lamp, filemaker designers servers - 50+ data centre and bandwidth projects - new, renovation, analysis, roi process: less is more old is gold lead to gold respect wireframing inspiration unintended conseuqences the problem with computers